At ricebox.store, we want every meal you prepare to feature the finest grains and texture. Because we deal in consumable food products, please review our policy carefully:
- Return Window: Due to strict food safety and hygiene regulations, edible food and flour products cannot be returned for change-of-mind. However, you must report any order discrepancy, torn packaging, or transit damage within 24 hours of delivery.
- Eligibility: Claims are accepted only if items arrive with compromised vacuum seals, torn bags resulting in grain spillage, or if you receive an entirely incorrect product relative to your confirmed order.
- Damaged/Defective Items: If you receive a package that was torn or severely compromised during transit, please contact us immediately with clear photographic evidence so our support team can arrange an immediate replacement or store credit.
- Non-Returnable Items: Opened bags of rice, unsealed powder containers, items improperly stored after delivery, or grain varieties that simply do not match personal cooking preferences cannot be accepted for return.
- Refunds: Approved claims will be processed via your original payment method (or as store credit) after our quality assurance team verifies the photographic proof of the delivered items.